“Whatever happened to good ole hometown friendly efficient customer service?”
While there are small businesses serving patrons with sincere congeniality, the number becomes fewer all the time.
Small businesses in rural communities and even some larger cities start up regularly, but their life is short. Sadly, not very many continue to survive in today’s world.
Corporations are taking over nearly every facet of the economy. Obvious in agriculture is corporate domination of meat packing, livestock production and feeding operations, the dairy industry and more.
When conglomerates take over local businesses, personal care and service are the first to go. Staffing is sharply reduced to lower overhead and supposedly increase efficiency, cash flow and profitability.
Highly paid often right of college perhaps overly educated people in front of a computer try to manage businesses. They are thousands of miles from daily operations and don’t have a clue about those being served.
Many haven’t looked at a map and don’t know where the state is let alone a rural community in it. As the saying goes, they “don’t know milk comes from a cow.”
One thing many of those “workers” have is certain book-learned arithmetic skills. They zoomed through every mathematics class and can actually figure out when there is no profit.
Still very few of those sophisticated bookkeepers seem to have any understanding what is really required for a successful business.
For a company to make money there must be income that is greater than the ever-increasing expenses.
A sales person must have consistent satisfied customers who pay their bills. That requires knowing them, understanding their business and serving another like one wants to be cared for and about.
It seems impossible for a far-off employee punching buttons to comprehend their check is only possible when something is sold.
They laugh when a local salesman says “I’m paying your wages,” but it is the truth. There wouldn’t be business profit if customers didn’t buy products or services and pay for them.
Oh, to return to times of nine family-owned grocery stores in a small rural town all making a decent livelihood.
No solution yet realizing the issue: “Corporations are a creation of men, not God.”
Reminded of Numbers 15 17: “They turned out to be your enemies when they seduced you in the business.”
+++ALLELUIA+++
XV–48–11-28-2021